If you are looking for a BPO / Customer Support job in Bhubaneswar, then this opportunity from Tech Mahindra can be a great start for both freshers and experienced candidates. This is a Work From Office (WFO) role with multiple openings in the customer service domain.
Job Overview
- Company: Tech Mahindra
- Job Role: Customer Support Executive / Customer Service Associate
- Location: Bhubaneswar
- Experience Required: 0 – 5 Years
- Job Type: Full-Time (Work From Office)
- Industry: BPO / ITES / Call Center
- Shift: Rotational (24×7, including night shift)
Job Description
As a Customer Support Executive, your main responsibility is to handle customer queries and provide proper solutions through calls, chat, or email.
Key Responsibilities:
- Handle inbound & outbound customer calls
- Resolve customer complaints and queries effectively
- Provide accurate information about products/services
- Troubleshoot technical and non-technical issues
- Maintain customer records and interaction details
- Ensure high customer satisfaction and service quality
Educational Qualification:
- 12th Pass / Diploma / Graduate / Postgraduate
- Freshers and experienced candidates can apply
Skills Required:
- Good communication skills (English & Hindi)
- Basic computer knowledge
- Customer handling skills
- Problem-solving ability
Salary Details
- Salary Range: ₹13,000 – ₹28,000 per month (approx.)
- Annual package may range between ₹1.5 LPA – ₹3.2 LPA depending on experience
Selection Process
The hiring process usually includes:
- HR Screening
- Operations Round
- Online Test (Typing / Versant)
- Final Interview
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